- Network Management & Telecom
Experience - Have more than 5 years of experience in
planning, designing, budgeting and implementing networks and
information solutions to corporate sector. This also
includes networks, systems, and telecom product development
and contact centers.
- Managed offsite and onsite
Teams - Possess Leadership & Management Acumen to manage
cross-functional teams.
- Effective instant
decision-making - Possess instant decision-making skills to
perform crisis management, problem solving process,
consensus building and negotiating.
- Incorporating contingencies
and backups to plans - Always devise an execution plan with
contingent planning.
Technologies and Concepts
- Point to Point and
Multipoint Branch offices Connectivity using fiber optic and
microwave equipments.
- Routing, Switching and
Intrusion detection using Cisco™ and Juniper™ Routers and
Netscreen™ and Watchguard™ Firewalls.
- IP PABX Solutions of
Asterisk OpenSource, Five9™, Promero™, Mitel™, Altigen™
System.
- Video Conferencing using
Polycom™, Tandberg™, Aethra™, Leadteck™ GVSC devices.
- GSM Gateways, WCDMA, Edge
and 1xEVDO devices.
- ACD, CTI, IVR, SMS, VMS
solutions.
- Microsoft™ .NET framework,
SQL Server, Windows™ Server 2003, Project Server, SharePoint™
Server.
- Enterprise Resource Planning
workflows and methodologies. Knowledge of SAP, OpenSource
ERPs, Microsoft GP.
- Customer Relationship
Management. Salesforce.com, Siebel, Sugar CRM
Employers/Work History – Full Time Employee
Nov 2007 – Till Date Consultant
Transformation (ITES)
FAV & Co.
www.vawda.com
July 2007-Till Date Manager,
Networks & ITES Projects
Mar 2006 – June 2007 Asst.
Manager, Networks & IS
Axiom (Pvt)
Limited
www.axiom-bpo.com
May 2003 – Jan 2006 Network
Engineer
Ex-Cel
Solutions International Inc.
www.excels.com
Professional Experience at FAV & Co.
Vawda Group is one of Pakistan’s largest textile
auxiliary’s importers and serving textile industry from fiber to
finish.
Role
- Converting Operations from
legacy systems to Web based modern techniques.
- Identification of Cost
Effective ERP and Solution Integrator.
- Introduction of effective
online communication culture within the workforce.
- Implementation of ISO
standards.
Professional Experience at NexSource International Inc.
Achievements
- Deployment &
Implementation - Microwave Site Surveys, Installation,
Commissioning and PRIs termination from Telco. Connecting
branch offices with redundant telecom equipment.
- Error-Free Technical
Excellence - 24/7 Technical Operations of Pakistan First
Medical International and National Call Center. Serving
Telenor Pakistan and International clients in USA.
- Value-added Contributions
- Development Guidelines, Testing and Delivery of Products
like voice and sms engines over PRI and SS7 on GSM Network.
- Video Telephony -
Research and Deployment of GVSC SIP Video Telephony and
developed its test cases with infrastructure planning for
Video Telephony Service over Broadband with Telecom
Operators.
- Managing Outsourced
Software Development Project - EMR Offshore Software
Development, Requirement Specification, Implementation and
Integration with Call Center Suite.
- Focused to Scalability
- 150 Seats scalable call center design and deployment at a
very low cost as compared to market available solutions.
Role
- Managed the multiple teams
- Network Analysis, Design,
Deployment and Operations.
- New Product Research and
Development.
- Project Management
- Liaison with Telecom
Business Partners.
- Software Requirement
Analysis, Specification and development outsourcing to
offshore partners.
- ICT Regulations and
Compliance
Professional Experience at Axiom (Pvt) Limited
Achievements
- Managed a team of 10
engineers from data (LAN), voice, telecom (WAN) &
application support side which achieved 99.975% of uptime
consistently.
- Standard Operating
Procedures for Technology Risk Assessment Manuals on voice,
LAN and WAN side.
- Subsequently equipped 80+
desktops with CRM and VoIP Soft and Hard Phones.
- Provided Level-2 support in
the configuration, administration and up gradation of Mitel
IP-PBX, Five 9 CRM software to all the business units.
- Responsible for
configuration, administration and up gradation of Juniper
Net Screen Firewall, Router, G.HSDSL equipment.
- Responsible for the
implementation of Call Center CRM with US based counter
parts.
- Implemented Video over IP
using Tandberg and Ethraa Set Top Boxes and Video Phones.
- Expert in ACD, CTI, CVCT,
IVR and Mitel Multi Conference Unit and voice mail system.
Role
- Network Analysis, Design,
Deployment and Operations.
- New Product Research and
Development.
- Liaison with Telecom
Business Partners.
- Software Requirement
Analysis, Specification and development outsourcing to
offshore partners.
- Telecom Regulatory Affairs.
Professional Experience at Ex-Cel Solutions International
Inc.
Achievements
- Technical Procurements from
International Vendors like Hp Compaq, Microsoft, Adobe and
local vendors, established a good and effective level of
communication with vendors to improve vendor dependent
operations of the company.
- Monitoring & Implementation
of Network Security. Installed, configured and managing
Watch guard 500 Firewall for network security.
- Implementation of VoIP
devices with PSTN PABX and established a VoIP based
communication system between Pakistan and USA Office.
- Planning and Deployment of
Centralized Project Management Software like Microsoft
Project Server 2003.
- Installed, configured and
managed services related to MIS and IT ends.
- Configuration and
administration of VPN to the remote server hosted in USA.
- Remote management of
Windows™ Based Servers.
- Management of Win2003
server, Win2000 Advanced\Server along with MS Win XP clients
on LAN.
- Configurations of mail
virtual domains, mail relays, and hosting of web sites.
- Systems Management and
reporting/research on MIS/IT for the company.
- Routine Data backups.
- Wireless LAN to add mobility
in the network
- Routers Configuration &
Administration. (Worked on Cisco 1760 with ADSL Modules).
- Software and Hardware Assets
Management, Implementation and Testing.
Role
- To manage tasks associated
with the upgrade or enhancement to the local area network
(LAN), wide area networks (WAN) and Internet links.
- To assist with strategies
for improvement to the Internet/ Intranet structure
(Internet and Intranet Servers, Proxy Servers and Firewalls.
- To assist with implementing
a robust infrastructure for content delivery over the
Internet.
- To make improvements to the
security policy to ensure that the company is secure.
- To ensure that a high level
of customer service is delivered to all staff in Pakistan
and in USA.
- To project manage any
special projects allocated to you.
- Assist and drive
investigation of new technology.
Education
- BS (Hons) in Computer
Sciences, Baqai University Karachi - 2000-2004
- PMP in Progress- 2007
- CCNA Self Paced Learning
-2005
- MCSE Self Paced Learning –
2005
Workshops & Seminars
- SAMENA Telecom Summit, June
2008
- CIO Forum, Connect Pakistan,
May 2008
- GVSC Video Telephony
Trainings, Dec 2008
- PSEB CIO Forum, ITCN, July
2007
- Microsoft Partners Programs
, March 2007
Personal Details
- Age : 27 years
- Marital Status : Single
- City of Origin:
Islamabad, Pakistan
- Cities where worked:
Islamabad, Lahore, Karachi
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